RBI issues Master Directions on Notes and Coins Exchange Facility
In April 2026, the Reserve Bank of India (RBI) released Master Directions on Facility for Exchange of Notes and Coins, mandating all bank branches to provide free and non-discriminatory exchange services of currency notes and coins to the public.
Key Highlights
Exchange Facility: RBI has instructed that all bank branches in all parts of the country are mandated to provide following customer services:
In April 2026, the Reserve Bank of India (RBI) released Master Directions on Facility for Exchange of Notes and Coins, mandating all bank branches to provide free and non-discriminatory exchange services of currency notes and coins to the public.
Key Highlights
Exchange Facility: RBI has instructed that all bank branches in all parts of the country are mandated to provide following customer services:
- Issuing fresh/ good quality notes and coins of all denominations,
- Exchanging soiled/ mutilated/ imperfect notes, and
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- Accepting coins and notes either for transactions or exchange.
Soiled Note: A ‘soiled note’ means a note which has become dirty due to normal wear and tear and also includes a two-piece note pasted together wherein both the pieces presented belong to the same note and form the entire note with no essential feature missing.
- These notes shall be accepted over bank counters for exchange or credit to accounts of the public maintained with banks.
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